This new federal agency's stated mission is "to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products."
The CFPB offers several online services:
- Ask CFPB The Bureau keeps a log of FAQ's so that you can learn from others' questions about your consumer rights. You can also submit your own questions that the Bureau's legal experts will answer.
- Submit a Complaint If you believe that a bank or other commercial lender or creditor has violated your consumer rights, you can submit an online complaint to the Bureau. The site explains the areas of law the CFPB covers and how your complaint will be processed.
- Other consumer information The Bureau was created in 2011 and 2012. They are developing more consumer information as they go. Check the "Get Assistance" tab on their home page to look for topics that interest you. So far, they offer targeted information for students, veterans, older Americans, and more.