2. Contact PTLA

Contact PTLA

 

For legal help, call us at 774-8211 

Mondays 12:00 pm – 2:30 pm 

Tuesdays 9:00 am – 11:30 am 

Thursdays 9:00 am – 11:30 am 

 

Getting a busy signal? Try our other numbers: 

  • (207) 764-4349 (Presque Isle)
  • (207) 942-8241 (Bangor)
  • (207) 622-4731 (Augusta)
  • (207) 784-1558 (Lewiston)
  • (207) 255-8656 (Machias)

 

Do you speak a language other than English? 

If you call us or come to our office, ask for a translator right away. We will provide one free of charge. 

You can also call us at 207-774-8211. Press “2.” Then press: 

1 for español (Spanish) 
2 for 官话  - 广东话 (Chinese - both Mandarin and Cantonese) 
3 for français (French) 
4 for العربية (Arabic) 
5 for Soomaali (Somali) 
6 for português (Brazilian Portuguese)  
7 for tiếng Việt (Vietnamese) 

Please leave a message letting us know where you are in the state, what kind of issue you have, and how we can reach you. A staff member will call you back within 5-7 business days. 

What do we do?

  • Every office of Pine Tree Legal Assistances helps people with public benefits and with tenant’s rights issues like eviction, subsidized housing, and unsafe housing.
  • The Consumer Unit helps people with foreclosure, student loan, used car purchase issues, credit card collection defense, and some other consumer defense issues. (Call your local office to reach the Consumer Unit).
  • The Indigenous Peoples Unit helps Indigenous people with matters before the Penobscot Nation Tribal Court or Passamaquoddy Tribal Courts, with limited civil matters before state courts in Maine, and other matters in Maine or in the Wabanaki communities related to status as a member of a federally-recognized Tribe or First Nation.
  • The Tax Unit helps people with federal tax issues.
  • The Farmworker Unit helps farmworkers with their legal issues.
  • Kids Legal helps parents and children with legal and education issues related to minor children, excluding divorce and parental rights.
  • The Veterans Unit advocates for veterans in Maine, especially around issues of health and homelessness.

We will not be able to help you with criminal, personal injury, or traffic violation cases.

Our Family Law and Victim Rights Unit helps survivors of sexual assault, domestic violence, and stalking with protection orders, family matters, and related legal issues. But we can only take these cases by referral from our partner agencies. We cannot take requests from individuals for help with family law cases.

Our Offices

Click on the county where you live if you need the address or fax number for your local office. Our general business hours are Monday through Friday, 9:00 am to 4:00 pm. Offices may have varying hours depending on staff availability.

Aroostook County
Washington and Hancock Counties
Penobscot, Piscataquis, and Waldo Counties
Kennebec, Somerset, Knox, and Lincoln Counties
Androscoggin, Oxford and Franklin Counties
Cumberland, York, and Sagadahoc Counties

Pine Tree Legal Assistance is only able to help people who live in Maine, or have a legal problem in Maine. If you live in another state and you need legal help contact your local legal aid organization

Holiday Closures

All Pine Tree Legal Assistance offices are closed for the following holidays and observances each year. If certain holidays fall on a weekend day, we may be closed the Friday before the holiday, or the following Monday. We will post updates for each closure, but to best plan how to contact us, keep in mind we are closed on the following days:

  • New Year's Day
  • Dr. Martin Luther King Jr. Day
  • Washington's Birthday (Presidents' Day)
  • Patriots' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous Peoples Day
  • Veterans Day
  • Thanksgiving
  • Day after Thanksgiving

 

Administrative Office

The Administrative Office of Pine Tree Legal Assistance supports all six regional offices. It includes the Executive Director and staff responsible for Pine Tree’s financial systems, grants and fundraising, pro bono services, and informational technology. It also manages Pine Tree’s websites, including www.ptla.org, www.statesidelegal.org and www.kidslegal.org.

The Administrative Office does not handle requests for legal assistance.

Mailing Address:

P.O. Box 547
Portland, ME 04112

Aroostook County 
A photo of the PTLA Presque Isle office, a one-story storefront style building with a glass door

Address:

373 Main Street
Presque Isle ME 04769

Fax (207) 764-2455

Washington and Hancock Counties A photo of the PTLA Machias Office, a big old white house with a large porch and PTLA sign out front

Address:

13 Cooper Street
P.O. Box 278
Machias, Maine 04654

Fax (207) 255-8657

Penobscot, Piscataquis, and Waldo Counties A photo of the entrance to the PTLA Bangor Office, a set of glass doors between two storefronts with awnings on Main St. in Bangor

Address:

115 Main Street, 2nd floor
Bangor ME 04401

Fax (207) 942-8323

Kennebec, Somerset, Knox, and Lincoln Counties A photo of the PTLA Augusta office building - a big blue and white farmhouse with a wooden ramp out front

Address:

39 Green Street
P.O. Box 2429
Augusta ME 04338

Fax (207) 623-7774

Androscoggin, Oxford and Franklin Counties A photo of the PTLA Lewiston office building, a large six story building with a sign at the top saying 'Five County'

Address:

95 Park Street, 3rd Floor
PO Box 398
Lewiston, ME 04243

Fax (207) 783-8774

Cumberland, York, and Sagadahoc Counties A photo of the PTLA Portland office entrance, a ground-level beige building with a recessed entryway on a quiet, snowy Portland street.

Address:

(Physical)
88 Federal Street
Portland, ME 04101
(Mailing)
PO Box 547
Portland, ME 04112

Fax (207) 828-2300

Client Complaints and Grievance Policy

If you were denied services and believe it was unfair, or if you are a client and have a complaint about PTLA, follow the instructions in our Client Grievance Policy to have your concerns heard.

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