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Downeaster Common Sense Guides

The Maine Bureau of Consumer Credit Protection posts several Guides, to inform you about legal and illegal credit practices. Topics include collection, repossession, credit scores and credit reports, identity theft, and more.  more...

Filing a Complaint Against a Business

Many companies today strive to have top notch customer service.  Still, businesses all too often do things that can anger or frustrate us.  When this happens we may feel the need to file a formal complaint against the business in order to have our concerns addressed. Note:  A formal complaint is not necessarily intended to act as a bad review or as a warning to other potential customers; it is a way for you to get a business to address a service issue t more...

Free and Low Cost Phone Services

*The purpose of this page is to inform you of the options available. PTLA does not endorse or critique any of these services.  You may want to check with reliable consumer sites before signing on with a wireless company.  Free and Low-Cost Cell Phones Safelink Wireless is providing eligible, low-income Mainers with free cell phones. The phone plan includes 68 monthly minutes, unlimited access to 911, voicemail, call waiting, more...

Pre-Paid Debit Cards: Are They a Good Deal?

As you have probably heard, more and more banks and other companies are trying to capture the business of the "unbanked."  This is a fast-paced industry so it's hard to keep track of the developments. As with all commercial products, buyer beware! Pre-paid debit cards are often viewed as convenient alternatives to cash and more...

Send Money Abroad with More Confidence

The Consumer Financial Protection Bureau explains new consumer protection rights for people who send money to family or others outside the United States. more...

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