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A Bank Customer’s Guide to Cybersecurity

A consumer guide from the FDIC. more...

Downeaster Common Sense Guides

The Maine Bureau of Consumer Credit Protection posts several Guides, to inform you about legal and illegal credit practices. Topics include collection, repossession, credit scores and credit reports, identity theft, and more.  more...

Filing a Complaint Against a Business

Many companies today strive to have top notch customer service.  Still, businesses all too often do things that can anger or frustrate us.  When this happens we may feel the need to file a formal complaint against the business in order to have our concerns addressed. Note:  A formal complaint is not necessarily intended to act as a bad review or as a warning to other potential customers; it is a way for you to get a business to address a service issue t more...

Free and Low Cost Phone Services

*The purpose of this page is to inform you of the options available. PTLA does not endorse or critique any of these services.  You may want to check with reliable consumer sites before signing on with a wireless company.  Free and Low-Cost Cell Phones Safelink Wireless is providing eligible, low-income Mainers with free cell phones. The phone plan includes 68 monthly minutes, unlimited access to 911, voicemail, call waiting, call more...

Identifying and Protecting Against Cell Phone Scams

We’ve all learned how to deal with telemarketers and how to avoid scams that come through our landlines.  But cell phones pose a new challenge.  Unlike landlines, cellphone numbers aren’t listed in any public directory like a phone book.  We often take it for granted that any call or text we receive is from a trusted source, since the only people that have our number are the ones we choose to give it to.  It’s for this reason that your cell phone number i more...

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