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Director of Information Systems

In anticipation of an upcoming staff retirement, Pine Tree Legal Assistance has an immediate opening for a Director of Information Systems, to provide technical and managerial leadership in the design, planning, operation, maintenance and advanced troubleshooting of information technology resources.  This includes (1) resources that are required and utilized by the staff at Pine Tree Legal, a statewide nonprofit law firm that provides free legal services to low-income individuals, and (2) resources required and utilized by users of “The LegalServices Network.”(The Legal Services Network has been operated by Pine Tree on a ‘fee for service’ basis since 2000.).  As a result, the Director supports a IT network of approximately 180 users in 15 office locations around Maine which  currently utilize Microsoft Active Directory, Microsoft Exchange/SQL/SharePoint, VMware, Cisco VoIP Telephony, Citrix,  and videoconferencing,  and a shared computerized case management system (currently Legal Files.)

The Director has responsibility for managing, upgrading and monitoring the computer network, which requires subject-matter knowledge across server-based technologies, services and components. The position must stay abreast of the latest technology developments to ensure that IT performance is both consistent with program requirements around the State and managed in response to the cost limitations inherent in a nonprofit environment.  In any given day, potential tasks for this position include updating a disaster recovery plan, troubleshooting a printer issue in a remote office, providing IT training to staff, creating an Exchange mailbox, working on a grant application to acquire new technologies, and participating in a staff discussion with program peers. The ideal director wears many hats and shares the organizational values described at http://ptla.org/our-core-values.

This position is a senior management position within Pine Tree Legal Assistance and reports to the Executive Director.  The Director supervises an IT Specialist (also based at Pine Tree) who provides training and ‘help desk’ support to network users, and provides ongoing data analysis and reporting.   Other important working relationships include the fiscal and technology staff at Pine Tree, Pine Tree program managers, senior leadership within the nonprofits that participate in the LegalServices Network,  a volunteer Tech Advisory Board, and various IT vendors. The Director must also be mindful of and sensitive to the impact of IT systems on low-income users of legal aid services.

The position can be based at Pine Tree offices in Portland, Lewiston, Augusta or Bangor; requests to telecommute from a home office in Maine will be considered. Travel around the State is required on a periodic basis and as necessary when problems arise. Occasional evening, holiday or weekend work is necessary to resolve problems that would otherwise disrupt legal services to low-income clients in crisis.

Essential Duties and Responsibilities:

  • Responsible for technical and managerial leadership in establishing goals and priorities, design, planning, day to day operation, maintenance and advanced troubleshooting.
  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PC’s, operating systems, telephones, software applications, video-conferencing systems and peripherals. 
  • Provide expertise and support during system upgrades, installations, and conversions and file maintenance.
  • Oversee systems development and enhancement, the integration of new systems within existing systems and systems change.
  • Support the ongoing maintenance of servers and storage devices by ensuring up-to-date software releases, maintenance of back-ups, and maintenance of DR plan and testing.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Provide regular user trainings (and user-friendly written explanations) for all tech skills, including trainings for users who are not well-versed in the use of certain technologies.
  • Remain current with the ways in which the legal aid community (or law firms) are using technology and provide proactive objective analysis of potential changes to the current IT system in response to those developments, funding opportunities, or provider needs.
  • Develop and implement all IT policies and procedures, including those for architecture, security, and disaster recovery, standards, purchasing and service provision.
  • Manage servers, security solutions, network hardware and equipment.
  • Maintain licensing, domain names and trademarks associated with various technologies used by Pine Tree (and, upon request, by other network providers).
  • Administer Cisco VoIP system and telecommunications infrastructure and development plans, projects, policies and procedures.
  • Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of system modifications and upgrades.
  • Work with Pine Tree’s fiscal staff to manage the financial aspects of the Information Technology network, including purchasing, budgeting and budget review.
  • Participate in Technology Team meetings, and actively collaborate with other team members in fulfilling these functions and assisting in the fulfillment of the responsibilities of the other team members.
  • Communicate regularly with the Executive Director and all users of information services and systems.
  • Assure the provision of all services mandated by the agreements related to “The LegalServices Network”.

 

Desired Skills and Qualifications:

  • Significant experience and expertise working with Windows networks in both the local-area and wide-area networking environments.
  • Significant experience with Windows Server, Windows Exchange and Windows SQL server operating systems.
  • Significant experience working with Citrix solutions, as well as cloud-based servers and storage.
  • Significant experience with TCP/IP, subnetting, DNS, DHCP, and DHCP options.
  • Significant experience working with VMware hosts and virtual machines.
  • Significant experience working with Cisco VoIP telephony.
  • Strong working knowledge of the Microsoft Office suite of applications.
  • Strong working knowledge of SMS/Text Messaging that can be utilized to support enhanced client services and which could be integrated with other client tools used by the providers.
  • Demonstrated ability to manage a large, complex technological network including computer networks, telephony and video-conferencing.
  • Demonstrated ability to proactively identify needs, manage resources and multi-task
  • Demonstrated customer orientation and excellent verbal and written communication skills.
  • Strong project management skills, organizational and time management skills.
  • Excellent problem-solving, analytical and evaluative skills.
  • Ability to work effectively under pressure.

 

Experience Sought:

  • A college degree and continuing education in related technologies and/or related certifications.
  • 5 – 7 years of experience in the technology field, including at least 3 years as systems or network administrator in an IT environment.
  • A thorough knowledge and understanding of current and emerging technologies;
  • The ability to manage and oversee large projects based on project management experience and competencies.
  • Experience in managing change within the IT environment while maintaining strong customer support.
  • Competency in basic PC use and required tools.
  • Previous nonprofit or law firm experience in a multi-office environment (including experience with Legal Files or other law firm/nonprofit case management applications) is highly desirable.

Salary and Benefits

This position is full-time. Pine Tree offers a supportive, team-oriented environment with a competitive salary ($48,750 - $84,750, depending on experience) and an outstanding benefits package (including family health and dental insurance, life and disability insurance, a five percent annual salary match to a 401(k) plan, and paid time off. We are an equal opportunity employer.

To apply:

Please submit a letter of interest including salary requirements and your relevant experience for this position, together with a resume and the contact information of three professional references. The materials should be addressed to:

PTLA Director of Information Systems – Search Committee
Pine Tree Legal Assistance Administrative Office
PO Box 547 Portland, ME 04112

The materials can also be sent via email to Pine Tree Legal Assistance Executive Director Nan Heald via nheald@ptla.org

A review of applications will begin immediately and continue until the position is filled.

Pine Tree Legal Assistance is an equal opportunity employer and encourages applications from qualified candidates of all backgrounds

Posted February 23, 2017


Staff Attorney - Machias

Pine Tree has an immediate opening for a full-time staff attorney in its Machias field office, which serves low-income residents of Washington and Hancock County. The office is currently staffed by an experienced full-time paralegal and supervised by an experienced managing attorney based in Pine Tree’s Bangor office.

As a general litigator, the attorney will be in court on a regular basis to provide representation in consumer, landlord/tenant and benefits (including both health and income benefits) as well as administrative advocacy in a range of different civil needs.   As resources permit and the needs of the client community require, the attorney may also handle litigation in other areas of law. While the typical caseload is handled at the District Court level, the attorney may handle administrative appeals to the Superior Court as well as appeals to the Maine Supreme Judicial Court.  Depending on experience, the attorney may also handle cases in federal court.  In each field office, the attorney is also expected to provide supervision support for the work of the local office paralegal, both in the provision of limited legal assistance and in other work specific to the attorney’s caseload. 

The attorney is also responsible for community engagement and networking to strengthen Pine Tree’s reputation and access to legal services by eligible individuals in both counties. These activities include the provision of outreach and/or trainings to community agencies and other groups that serve low-income individuals, and work on collaborations or other initiatives designed to address specific legal needs of low-income individuals, including engagement with the local private bar.  Regular travel throughout the two-county service area should be expected, as well as to statewide trainings and meetings.

Pine Tree Legal Assistance will celebrate its 50th anniversary in 2017 and all staff are expected to share its commitment to high quality legal services to low-income Mainers.  The starting salary is $48,750+, depending on experience. Pine Tree provides paid vacation, sick and parenting leave to its staff, as well as paid dental and health insurance for employees and their families; staff attorneys with law school debt are eligible to participate in the Maine Justice Foundation’s LRAP program.  The program also covers the cost of appropriate CLE and reimburses work-related travel at the IRS rate.  The attorney must be admitted in Maine or eligible to practice under MRCP 89(c).

A detailed job description is available on request.  Interested applicants should send a letter of interest, resume and contact information for three references to Executive Director Nan Heald (nheald@ptla.org) and Regional Managing Attorney Judd Esty-Kendall (JEsty-Kendall@ptla.org).  The position is open until filled, but applications are encouraged by March 24.

Pine Tree Legal Assistance is an equal opportunity employer and encourages applications from qualified candidates of all backgrounds

Posted February 23, 2017


Sexual Assault and Underserved Survivors (STOP/ VOCA) Litigation Attorney Serving Washington and Hancock Counties

Pine Tree Legal Assistance has an immediate opening for a full time litigator to provide representation to victims of sexual assault in Washington and Hancock County, with a special focus on underserved populations, including Native Americans and agricultural workers. The position is based in Pine Tree’s Family Law Unit and can be located in either the Machias or Bangor field office. The attorney will be part of a statewide team focused on civil legal needs of sexual assault survivors.   

The attorney will appear in the Maine District Courts in Ellsworth, Calais and Machias, as well as the Passamaquoddy Tribal Court, on a regular basis. Litigation will include protection from abuse and family law proceedings; the attorney will also handle education proceedings and legal assistance in other areas of law as needed to provide holistic legal services for adult and child survivors of sexual assault.    Many cases present more complex issues that may require significant time; others may be resolved in summary proceedings and can be completed with 5 – 10 hours of legal time. The STOP/VOCA attorney in Machias should expect to bill a minimum of 55% of total work time to individual cases.

In successfully serving the target client population, the attorney will work closely with AMHC Sexual Assault Services, Passamaquoddy Peaceful Relations, and Maine Migrant Health. Other important stakeholders include child advocacy centers, coordinated community response teams, multi-disciplinary teams, Maine Migrant Education, and other local collaborations that support survivors of sexual assault, agricultural workers, or Native Americans.  To reduce barriers to access, the attorney will provide culturally-competent outreach, trainings, and consultations, and legal assistance to agricultural workers (who may have limited English proficiency) and Native Americans. Decisions about how to prioritize between these time commitments are made in consultation with the attorney supervisor.

The position is supervised by the directing attorney of the Family Law Unit, Lucia Hunt, and the attorney will work closely with other members of the Family Law Unit to support high quality civil legal representation for survivors of sexual assault. The Machias field office of Pine Tree also includes a Pine Tree attorney and paralegal working on general legal services. The sexual assault attorney is expected to be a valued contributor and supportive colleague to other members of the office and to the program as a whole.

In 2017, Pine Tree will mark its 50th anniversary as Maine's oldest and largest legal aid provider.  The program is nationally recognized as a creative, effective advocate for poor Mainers.  All staff are expected to meet the program's high standards for legal advocacy and to share the program’s core values. The starting  salary is $48,750+ depending on experience. Pine Tree provides generous  paid vacation, sick and parenting leave to its staff, as well as paid dental and health insurance for employees and their families; staff attorneys with student debt are eligible to participate in the Maine Justice Foundation’s LRAP program.  The program also covers the cost of appropriate CLE and reimburses work-related travel at the IRS rate.

The current position is primarily supported by a one year STOP grant and supplemented by VOCA funding, with the possibility of continued funding. A detailed job description with general and specific work expectations is available upon request from the Executive Director. All applicants should possess the following skills:

  • Demonstrated litigation experience, including the capacity to handle a high volume caseload, previous family law experience is preferred;
  • Previous experience or interest in working with survivors of sexual assault, including child sexual abuse victims and their non-offending parents and caregivers;
  • The ability to work collaboratively and establish positive working relationships with sexual assault agencies, tribal agencies, agricultural worker agencies, and community partners;
  • The ability to work well with individuals from different cultural backgrounds and communities and with people who have experienced trauma.

Because of funding constraints, attorneys with one to three years of experience are preferred. In general, applicants should be a current member of the Maine bar or licensed in another jurisdiction and eligible to practice under Rule 89(c) of the Maine Rules of Civil Procedure. 

Interested applicants should send a letter, resume, law school transcript and three references to both of the following individuals:

This position is open until filled, but applications are encouraged by February 10, 2017.

Pine Tree Legal Assistance is an equal opportunity employer and encourages applications from qualified candidates of all backgrounds.

Updated January 18, 2017


Lewiston Office Managing Attorney

Pine Tree has an immediate opening for a managing attorney in its Lewiston field office, who must be a licensed Maine attorney with a minimum of five years of experience, preferably  as a litigator in the types of  legal services prioritized by Pine Tree. The managing attorney is currently responsible for supervising the work of  two basic field office staff (plus volunteers), as well as supporting  other staff or volunteers who are based in Lewiston but working within other specialized units at Pine Tree.   The managing attorney also handles a range of administrative issues, including those specific to the Pine Tree office condominium which houses the Lewiston office.

This is a recognized leadership position within the program as a whole;  the managing attorney is responsible for both the quality and extent of legal work undertaken by their office or project and the performance of the staff that are assigned to that office or project. As a supervisor, the managing attorney is expected to create and foster an atmosphere of teamwork and collaboration among  all staff and volunteers in the Lewiston office that will continue to strengthen program services.  The managing attorney must be an active and engaged member of Pine Tree’s small management team. She or he also serves as an advocate for local office needs within the program and takes a leadership role in monitoring and addressing the reputation of the Lewiston office(as well as that of Pine Tree overall). Networking on a local level within the civil justice community, nonprofit agencies and potential funders should be expected.

The Lewiston managing attorney will also maintain an active litigation caseload in housing, benefits and consumer issues (as well as other program priorities) for clients living in Androscoggin, Oxford and Franklin Counties.

Pine Tree managers must be licensed Maine attorneys with a minimum of five years of legal experience (preferably in legal aid) and two years in leadership roles.   The following qualifications are also important:

  • A demonstrated commitment to the provision of high quality legal services;
  • Enthusiasm for communicating their passion and commitment to the work to colleagues, employees, and external stakeholders;
  • The ability to teach the practice of law to new staff and volunteers;
  • Experience motivating and managing staff and/or volunteers;
  • A demonstrated commitment to strengthening the quality and reputation of the program as a statewide legal aid provider;
  • A demonstrated commitment to Pine Tree’s core values and willingness to help staff improve their work over time;
  • Strong time management, organizational and communication skills

A detailed job description is available upon request.   Pine Tree provides a strong salary and benefit package for staff and their families, including generous paid leave and LRAP assistance.  Interested applicants should provide a letter of interest, resume and list of three references to  Executive Director Nan Heald (nheald@ptla.org) or via mail to her at Pine Tree Legal Assistance, PO Box 547, Portland ME 04112.   The position is open until filled, but applications are encouraged by October 24. 

Pine Tree Legal Assistance is an equal opportunity employer and encourages applications from qualified candidates of all backgrounds.

Posted October 7, 2016